<p>Our old pricing page had one job and it was failing: we were getting the same four questions in every sales call, every week. "Does the price include setup?" "What happens after the trial?" "Can we pay monthly?" "Why is it more than the other guy?" Four questions, asked for two years, answered in every call, and never answered on the page.</p><p>So we rewrote it. Not the prices — the page around them. We added three things.</p><p>First, we put the price next to what it buys. Sounds obvious, but our old page listed prices in one column and features in another, three scrolls apart. New page: one row per plan, price and inclusions in the same line. Second, we answered the four questions in plain text right under the plans, in the exact words customers used. Not "onboarding included" — "Yes, setup is included. Takes about a day, we do it for you." Third, we added the one thing every pricing page is afraid of: the "what it doesn't include" section. Nothing long, just honesty.</p><p>The results were measurable within a month. The four questions stopped showing up in sales calls — down from weekly to roughly never. Sales calls got shorter because prospects arrived pre-answered. And something we didn't expect: the demo-to-close rate went up, because the people who booked a call already knew the price. We stopped attracting lookie-loos and started attracting buyers.</p><p>A pricing page is not a price list. It's a conversation you're having without being in the room. If your sales team keeps answering the same questions, your page is leaving work undone — and that work is cheaper to do on a page than in a call.</p>
We Rewrote Our Pricing Page and the Questions Stopped
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