1. Information We Collect
We collect information you provide directly, information generated as you use the Services, and information from third parties, including:
- Account data: name, email address, password (hashed), company name, billing address, and payment information processed by our payment providers.
- Content you publish: articles, pages, categories, images, media, metadata, and any content you create or upload through the platform.
- Usage data: pages visited, features used, device type, browser, IP address, approximate location, and interaction logs.
- Cookies and similar technologies: identifiers that help us recognize you and understand how the Services are used.
- Communications: messages you send us (e.g., support inquiries or form submissions) and your preferences.
2. How We Use Your Information
We use your information to provide, maintain, and improve the Services, including to:
- Operate your account, process payments, and deliver the features you subscribe to.
- Generate AI-powered content, translations, and site templates based on your instructions.
- Provide customer support and respond to your requests.
- Analyze usage trends to improve performance, security, and user experience.
- Send service notifications, billing reminders, and — with your consent — product updates and marketing communications you can opt out of at any time.
- Detect, prevent, and address fraud, abuse, security, or technical issues.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use our site. Categories include:
- Essential cookies: required for the platform to function (authentication, security).
- Functional cookies: remember your language and display preferences.
- Analytics cookies: help us measure traffic and improve the product (e.g., aggregated page view statistics).
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using parts of the Services.
4. How We Share Information
We do not sell your personal information. We share it only in limited circumstances:
- Service providers: trusted vendors who help us operate the platform (cloud hosting, payment processing, email delivery, analytics) under contractual data-processing agreements.
- Legal compliance: when required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of FulinxCMS, our users, or the public.
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, with notice to you where feasible.
5. Data Retention
We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Specifically:
- Account data is kept while your account is active and for a reasonable period after deletion to comply with legal or audit requirements.
- Content you delete is removed from active systems and backups are purged on a rolling schedule.
- Analytics data is aggregated and anonymized where possible, and retained only as long as needed for product improvement.
6. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- Encryption in transit (TLS/HTTPS) and at rest for stored data.
- Role-based access controls and least-privilege policies for our team.
- Regular security reviews, dependency monitoring, and vulnerability testing.
- Secure, isolated infrastructure with automated backups.
No method of transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may exercise the following rights by emailing hello@fulinx.com or using the account settings:
- Access & portability: request a copy of your personal data in a structured, machine-readable format.
- Correction: update inaccurate or incomplete information.
- Deletion: request removal of your data, subject to legal retention obligations.
- Restriction & objection: limit or object to certain processing, including direct marketing.
- Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
We will respond to verified requests within the timeframe required by applicable law (typically 30 days). We may ask you to verify your identity before acting on a request.
8. International Data Transfers
FulinxCMS operates globally and may process data on servers located in different countries. When we transfer personal data across borders, we rely on appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Other lawful transfer mechanisms recognized under applicable data protection laws.
By using the Services, you understand that your information may be transferred to and processed in countries outside your own, where data protection laws may differ.
9. Children's Privacy
The Services are not directed to children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the revised policy on this page with an updated "Last updated" date, and where appropriate, by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: